We strive to see you within 15 minutes of your arrival for an appointment, barring any emergencies. To help us in this please arrive 15 minutes prior to your appointment time. This assists us in obtaining heights, weights, etc. before placing you in your room at the appointment time. If you arrive significantly later than your scheduled appointment time, you maybe asked to reschedule your appointment.
We request at least a 24 hours notice to reschedule or cancel an appointment. If three scheduled appointments are missed without adequate cancellation or notification, we reserve the right to dismiss your child and his/her siblings from our practice. If you miss a scheduled appointment with two scheduled visits at the same time, we may not allow you to reschedule two visits together again.
We are a pediatric practice, therefore cursing or foul language on the premises will not be tolerated. We will not tolerate inappropriate clothing; do not wear anything sexually explicit, or drug/alcohol related to the office. Weapons are not allowed on the premises. Failure to comply with this may result in dismissal of your child and his/her siblings from our practice.
We prefer that patients contact their pharmacy to request refills for routine medication. We require 24 hours to process refills, so please do not wait until your child is out of medication. In general, we will not call in antibiotics without first examining your child.
ADHD/ADD Prescription Refills
Please allow for 24-48 hours (Monday-Friday) for the prescription to be written, plan accordingly. Refill requests for these medications are taken over the phone and must be called in before 4:30pm Monday through Friday. Since most of the medications are controlled substances, there is close monitoring of when the medications are due and who picks up these for the child. You will be required to show picture ID and sign for the medications.
Emergency Room Visits
We urge you not to use the hospital emergency room for anything other than a true emergency. The medical needs of your child are best meet by a physician who is familiar with your child’s history. Please call our office prior to going to the emergency room. After hours please call our nursing help line at 1-877-514-9262 before going to the emergency room. However, if you deem it a true emergency – please call 911.
Fees and Billing
Co-pays and deductibles are due at the time of service. These payments are dictated by your insurance carrier, not by Thomasville/Archdale-Trinity Pediatrics. We accept a wide variety of insurance plans and will file insurance claims on your behalf. Due to frequent changes in insurance policies, please bring an updated insurance card with you at each visit. If you have any insurance-related questions, please contact our insurance department at (336) 475-4596.
If you are transferring care to our practice please complete the Medical Release Form. We will need your signature and the complete name and address of the previous practice before we can process your request. Your child’s medical records at Thomasville/Archdale-Trinity Pediatrics are confidential under the HIPAA law and will not be released without written consent. We charge a fee to copy records for attorneys, transfers, insurance companies, and for personal use. Please allow up to two weeks for processing.
We believe in vaccines. Vaccines DO NOT cause autism. Vaccines are important in providing protection from several deadly, preventable diseases for your child as well as other children in the community. We follow the standard immunization schedule recommended by the American Academy of Pediatrics and the Centers for Disease Control. We do not advocate an alternative immunization schedule. There is no proven benefit to using an alternate schedule and puts your child at risk of contracting a deadly disease. If there are lengthy delays in your child’s vaccination schedule, you will be asked to sign a Vaccine Refusal Form. Please feel free to discuss any concerns you have about vaccines with us. We are glad to answer your questions and direct you to internet refusal/delay sites that provide quality information regarding vaccination.